Notification of an Insurance Claim

Alexis Insurance Brokers are ready to assist you with your claim if something unfortunate happens.

When you need to make a claim:

  1. You must notify us of the event as soon as possible. If this is by phone you will usually be asked to complete a claim form afterwards. Include as many details as possible of the incident.
  2. Be completely frank about the circumstances surrounding your claim, even if they are personally embarrassing. It is better to be honest than have to change your story later (even for innocent reasons). This could result in an investigation and a delay in payment of your claim, or in it being refused.
  3. Produce all documents or records supporting your claim.


Cooperate with the insurer and the people they employ to help assess the claim, such as investigators or doctors.